FAQs

COMMISSION ART 

Are you open for commissions?

I am always open for commissions but the lead time will vary depending on my current work load. 

What commission work do you accept?

On my website under commissions you will find pet portraits, wedding venue illustrations and home illustrations ready to buy. You can purchase these through my online store and send me a photo, if you want to discuss the piece first please feel free to get in touch

I mostly work in wildlife art so I am always excited to take on natural history commissions, if you would like your own original wildlife illustration please contact me to get started. 

I also accept acrylic painting commissions of any size, and can offer design services for businesses. Please see @rachelbrooksart on facebook and Instagram to see past commission works. 

How do I order a commission art work?

If your commission art idea is not one of my ready to buy products then please contact me to discuss. Once we have established design idea, size and medium I can quote your work, and time scale. If you wish to accept the project I require a 50% deposit before starting, and the following 50% before shipping. Although I do not accept cancellations or refunds on commission art I will thoroughly discuss the project with you and send you photos before completion.

Prices are based on material cost and hourly rate. 

Business Collaborations

If you are looking to start or expand your merchandise I can offer design services for product printing. 

As well as an original art work designed for your business I can help you with digitising the images and advising on product printing. 

I can also offer graphics services such as logo design etc. 

How can I send you my photo?

After you have made your order please email me your photo to: artbyrachelbrooks@gmail.com

If you would like me to check the suitability first you can send them to me to review. If you are unsure of which photo to pick please feel free to send a choice and I can advise on which is most suitable. 

 

PRODUCTS 

I've seen a product on your social media  but I can't find it on your website?

I update my website regularly and do not always continuously stock art works or products. I print on demand for all of my work so I can still create prints for you, please get in touch if the item you wanted is sold out or not available. 

I am interested in stocking your products

Please contact me to discuss. 

Do you accept returns

I accept returns on some items, but not custom made or original art works. Please check here for my full returns policy.

Are all of your products available internationally?

I ship art and clothing worldwide, but for some items the postage costs are too excessive. Mugs are currently only available in the UK, as are cushions with inners - due to size/weight restrictions. 

If you are seeing a problem at check out outside the UK it may be because you can't purchase these items. If you would be happy to pay the extra postage costs I am happy to send them to you. 

DELIVERY 

Please see here for my full delivery information, including packaging, services and import information. 

COVID 19 

I am operating as usual throughout the pandemic and I hope that my art can bring some joy to your homes while we are spending so much time inside. 

There may be delays to the arrival of your order, please note this is beyond all of our control, and delivery estimates are an estimate only. Due to the ban on international travel there is a reduction in airline mail capacity which may mean your delivery takes longer to arrive. Please stay patient and safe, if you are concerned about this I recommend you upgrade to tracked delivery. If you can't see this as an option it is likely because the delivery amount would exceed the product value. Please let me know if you would like to upgrade delivery and I will get a quote for you.